by Cindy Wigglesworth
Research
is finally validating what many of us knew all along – that
there is more to great leaders than brains. What research is now
validating is that great leaders need to use their hearts and
souls, as well as their minds!
But let’s begin at the beginning…
In
1905 Alfred Binet and Theodore Simon developed the first modern
intelligence test. Since
that time we have been debating what “intelligence” is,
where it comes from, and how to develop it.
Our
“Intelligence Quotient” or “IQ” is generally thought of
as our linear, analytical intelligence. Initially it was
expected that IQ would be a strong predictor of success in
careers. In fact it
has turned out to be a weak predictor of success. IQ appears to be related
to minimum standards to enter a given a profession. But once you have chosen
your career, what actually leads to success is far more
complicated.
Daniel
Goleman popularized the phrase “Emotional Intelligence” with
the publication of his book by the same title in 1995. In his book, Goleman
cites research at Bell Labs that examined star performers, and
tried to determine what distinguished them from more average
performers. It
appeared that star performers had stronger relationship skills
than average performers. Harvard
Business Review published the results of the Bell Labs study in
1993. Business
interest in the study of “Emotional Intelligence” or
“EQ” began in earnest.
EQ
is actually a large collection of skills. Goleman has recently
grouped these skills into 4 quadrants as shown below1.
1. SELF AWARENESS
Emotional
self-awareness
Accurate
self-assessment
Self-confidence
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2. OTHER AWARENESS
Empathy
Organizational
Awareness
Service Orientation
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3. SELF MANAGEMENT
Self-Control
Trustworthiness
Conscientiousness
Adaptability
Achievement Orientation
Initiative
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4. SOCIAL SKILLS
Teamwork &
Collaboration
Developing Others
Influence
Communication
Leadership
Conflict Management
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There
is a fascinating relationship among these quadrants. Research is showing that EQ begins in the Self Awareness
quadrant. The
degree to which we are self-aware literally limits our ability
to be aware of others, or to manage ourselves. The last skills to
develop are our Social Skills, being dependent on the other 3
quadrants. Self-awareness
is dependent on listening to feedback. So a willingness to
truly hear others is a prerequisite for high EQ.
It
is interesting that Socrates gave the advice “Know Thyself”
approximately 2400 years ago.
The historical Buddha (roughly 2500 years ago) made the
study of the mind (profound self-knowledge) such an elevated
practice that it became a major world religion.
So
what is the link to Spiritual Intelligence? Dana Zohar, a quantum
physicist, gave a lecture at the Science and Consciousness
conference in Albuquerque, New Mexico in April 2001. She was working on a new
book on Spiritual Intelligence (or “SQ”), and at that time
listed 9 characteristics of SQ. The first of Zohar’s points
directly echoes the first quadrant of EQ – Self Awareness but
goes beyond it to a sense of connection to the universe.
Spiritual
Intelligence, according to Zohar, is:
1. Self-Awareness … you know who you
really are and you know that you are connected with the whole
universe.
2. Vision & Values Led – or Idealism. Children naturally want
to serve, and so do we. Vision
and values led is definitive of our humanity.
3. The Capacity to Face and
USE Adversity…owning
our mistakes and adversity and using pain and tragedy to learn
4. To be Holistic: seeing the connections
between things. Being
open to and interested in EVERYTHING.
5. Diversity…thriving in and
celebrating diversity. I
look at you and see what is different in you and I say “Thank
God for that!”
6. Field Independence (Courage)…a term from
psychology that means the courage not to adapt, to be
independent.
7. The Tendency to Ask WHY?
Questions are infinite. In Quantum Physics
questions CREATE reality.
8. The Ability to Re-Frame…put things into a larger
context of meaning.
9. Spontaneity. This is NOT acting on a
whim…it comes from the same Latin roots as RESPONSE and
RESPONSIBILITY. It
is not conditioned by fear.
It is appropriately “responsive to” the world
Jim
Collins became famous in the world of business with the
publication of his first book, “Built to Last: Successful
Habits of Visionary Companies” (HarperCollins, 1994)
co-authored with James Porras. In it they described their in-depth research and their
conclusions regarding 18 companies that were unique in their
reputation in their industry, their resilience through hard
times and their financial success over 50+ years. The central conclusion: truly great companies
are Visionary and Values driven.
This directly echoes Dr. Zohar’s 2nd
characteristic of SQ.
In
his latest book, “Good to Great: Why Some Companies Make the
Leap and Others Don’t,” (HarperCollins 2001) Jim Collins
researched 11 companies who made the transition from being good
companies to being “great” companies on par with the
companies in “Built to Last”.
A key finding was that each company had what he calls
“Level 5 Leadership” (see www.jimcollins.com for
more information). As
I read about Level 5 leaders I realized that they seemed to
demonstrate most or all of the characteristics described as
“SQ” by Zohar. In
addition, they showed a profound personal humility and a
powerful faith that they and their company would prevail in the
end, regardless of the difficulties.
Self-awareness
and cultivating inner strength (or faith) has a solid grounding
in all of the major spiritual traditions. Jesus went into the
wilderness to meditate and to hear the voice of the infinite
creator, as did Abraham, Moses and Mohammed. Buddhists and Hindus
practice meditation for these purposes as well.
The
implications for leadership are clear. High IQ doesn’t
guarantee a good leader. High EQ has been correlated with success. But does it alone create
greatness? Sustained
and recognized greatness, even in the tough world of Corporate
America, is obtained by something deeper. If a corporate
leader is willing to deeply know herself and her place in the
universe, she can reach the graduate school of SQ. With SQ comes the
ultimate success – obtaining company success in such a way
that customers, employees and society all benefit. And after creating a
great company, the high SQ person sincerely deflects all praise
onto the “wonderful people of this organization.”
What
if EQ and SQ skills became part of the curriculum for all
leaders? With solid
analysis such as Jim Collins’ leading the way, perhaps that
day will soon come.
1Daniel Goleman, lecture given
at September 1999 Emotional Intelligence Conference, Chicago, IL
For
further information on the CPI SQ Assessment please go to the
Conscious PursuitsÒ website at www.consciouspursuits.com
or email Cindy at cswigglesworth@aol.com
Cindy Wigglesworth is President of
Conscious Pursuits, Inc.
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